We don’t need mining anymore. By using only recycled gold and cultured diamonds, we ensure mother nature remains untouched. 

Gem believes in the transformational power of jewellery and how it may express our ideals, inspire strong feelings, and make a statement. Our line of ethically sourced and sustainably made jewellery enables you to show off your personal style while having a beneficial impact on the environment.

You will find our sizing guide in each product page. If you need more help, please do not hesitate to contact us.

Please do not hesitate to contact us, we will be happy to assist you.

Don’t panic – it happens sometimes. And we can help you get it fixed. Just reach out to us to find the best solution, together.

We offer various shipping options, including standard shipping, express shipping, and international shipping. The available options and associated costs will be displayed during the checkout process.

The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and shipped within 5 business days. You can find estimated delivery times for each shipping option at the checkout.

We may offer free shipping on orders that meet certain criteria, such as a minimum order value or during promotional periods. Check our website or subscribe to our newsletter to stay updated on any current free shipping offers.

Yes, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package.

We take great care in packaging and shipping your order securely. In the rare event of loss or damage during transit, please reach out to our customer support team. We will work with you to resolve the issue and ensure your satisfaction.

Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on your location. Please review the international shipping options and costs during the checkout process.

To ensure timely delivery, please double-check your shipping address before completing your order. If you need to make changes, contact our customer support team as soon as possible. Please note that we cannot guarantee address changes once the order has been shipped.

Yes, you can have your order shipped to a different address as a gift. During the checkout process, you will have the option to provide a separate shipping address. You can also include a personalised message for the recipient.